Your frustration on this issue is very much shared by those of us at EA. We have been attempting to find the cause of "the insurance bug" for the entire year that I have been here at EA. Everytime we get a lead, I know QA spends time trying to reproduce the method, and i've even helped them test things a few times myself.

As for the party default, I just pinged the dev team on the issue and it is something they want to see changed as well. It does seem like it would help prevent scenarios like the one you've described.

To address some of your specific comments:

This comes just on the heels of someone else being hacked in a different fashion this morning from LS so badly all her accounts were striped.

I've been working with this lady today, and I can assure you that her accounts were not stripped.

EA does not crack down on people who abuse the system, or those who cause grief through third party programs, and since they support hackers and exploiters like the gent who screwed over my wife and I am sure other folks, I can no longer support EA.

When we catch someone breaking the rules, we do take action against them. However, in this case, there is no record of what exactly happened; if the GM had pulled that guy aside he'd no doubt have a different story to tell, and then we end up with two stories and no hard evidence. I know that's not very comforting when you've been the victim of an incident like this, but not having enough information to take action against someone is not quite the same as supporting hackers and exploiters.

I can't get your items back for you, unfortunately, but perhaps you can help us fix the underlying problem that caused you to loose them. If you would, please email me with the account name and the name of the character that was victimized, along with the date and time that it occured (if you don't know exactly, a guess will probably work just as well.) My email is wilki@uo.com

We very much want to get to the root of whatever it is that is causing players to loose insured items, but so far, the cases we've investigated have turned out to be people forgetting to auto-insure, or those who didn't have enough gold in the bank. Since that doesn't seem to be the case in your situation, sending me that information could be just what we've been looking for.

Again, I apologize for your loss, and I do hope you continue to play UO. I hate to see this happen to good people, and wish there was more I could do for you.

Thanks for listening.

Wilki_EA
UO Online Community Rep
10/04/05 06:41 PM

参照：　UO Staticsの